CNAs Bridge the Gap Between Patients and Medical Staff
Posted on March, 30, 2012 by admin
CNA’s spend more time with patients than most doctors and nurses. Because of the best available CNA training and coursework, CNAs are able to serve as the “eyes and ears” for the medical staff, alerting them to changes or concerns regarding the patients’ health status. Therefore, it is important that to be a top-notch CNA, one needs to know how to maintain solid relationships with a diverse group of people; patients and medical staff, alike.
Bedside manner is of utmost importance. As an CNA you may be asked to tend to and care for elderly and ailing patients in a variety of settings, such as hospitals, nursing homes, and patients’ own homes. Regardless of the environment, the pace is usually demanding, fast-paced, and not always peaceful. It can certainly be challenging. No matter how exhausted one may get, a CNA should possess an inviting and friendly demeanor around their patients at all times. If patients feel comfortable and secure, they will communicate more about their lives, their health, and their concerns. They will also be more willing to listen when medical issues are explained to them. An old adage serves a CNA well regarding bedside manner: Stop (take time to engage in conversation with your patient). Look (give the patient your full attention). Listen (patiently heed what and how the patient expresses his/her concerns).
Open and clear communication is a must. Just as it is crucial for a CNA to maintain an excellent bedside manner, it is equally important for them to be able to communicate effectively with doctors, specialists, nurses, and technicians. Communication may be in the form of accurately documenting patient charts, relaying precise information to medical staff via the telephone, or confidently speaking to other medical staff members in person. Having great rapport with the medical staff will ensure your assigned patients will receive optimal care.
CNAs are the bridge between patients and medical staff. Just as ambassadors around the world carry messages from one country to another; CNAs serve as ambassadors among patients, patients’ families, and medical staff in the facility or home in which they work. Maintaining good relationships is vital to maintaining open communication and enhancing the level of medical care provided to patients. Not to mention, the ability to be an amicable “ambassador” will place you in high regard as a respected and skilled CNA.
If you’re interested in starting an CNA training program or advancing your skills and knowledge, enroll in the CNA Classes offered by Premier Choice Health Services today and get ready to put your bedside manner to great use!
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